Datenschutz

Privacy Policy

Do you want to know who is responsible for this website?

General

Your privacy is important to us. Tidure follows some fundamental principles:

  • We do not ask for any information that we do not really need.
  • We do not share your information with anyone except to comply with German law, protect our rights, and develop our product.

Your personal data is processed only in accordance with applicable data protection law. This Privacy Policy applies to tidure.com and related Contraxly services.

Contact Details

If you are looking to contact the body responsible for data privacy, please reach out to:

Bernd Kaiser
Turmhugelweg 1
91058 Erlangen
Germany

Email: support@tidure.com

Personal Data

Any data (name, address, billing information, IP address, etc.) is used only to provide and secure the service and is not shared with third parties without a legal basis or your explicit consent.

Tidure and Contraxly collect personal-identifying information (for example IP address) while using our service to ensure availability, protect accounts, and improve reliability. We may use this information for internal statistical analysis and may publish anonymized statistics.

Account holders may need to provide additional information during registration, such as email address. This is used to prevent disruptions, send security-relevant information, and provide account functions such as password reset, billing notifications, or failed payment notices.

What User Data We Collect

When you visit the website, we may collect:

  • Your IP address
  • Your browser, operating system, and version
  • Your language
  • Date and time of the request
  • Requested resource
  • Transferred data
  • Request status code
  • Referrer website
  • Contact details you submit (including email address)
  • Usage data regarding behavior on our website

If you order a product or service, we may additionally collect:

  • Name
  • Address
  • Payment information

Why We Collect Your Data

We process data for the following reasons:

  • To better understand your needs
  • To improve our services and products
  • To protect our systems against attacks and fraud
  • To correctly provide and invoice services

Where required, processing is based on one or more of the following legal grounds under GDPR:

  • Art. 6(1)(b) GDPR (contractual necessity)
  • Art. 6(1)(c) GDPR (legal obligation)
  • Art. 6(1)(f) GDPR (legitimate interests such as security and service operation)
  • Art. 6(1)(a) GDPR (consent), where applicable

Your Rights

You have the following rights regarding your personal data:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision-making, including profiling

You also have the right to lodge a complaint with a supervisory authority.

Services

Services we use that may process personal data:

Browser Storage

For technical reasons (for example login and sessions), we use browser storage technologies such as cookies or local storage.

Brevo

We may use Brevo (formerly Sendinblue) to handle email traffic, such as transactional messages, support communication, and security notifications.

Freshdesk

We may use Freshdesk for support requests. If you submit a ticket by email or form, related request data may be processed there.

Cloudflare

We may use Cloudflare to protect systems from DDoS attacks, improve performance, and reduce server load through distributed proxy infrastructure.

Scaleway

Backend services may be hosted on Scaleway. As infrastructure provider, Scaleway may process technical data required to operate the platform.

Further details are available in the respective provider privacy and processing terms.

Updates to This Policy

Tidure may update this Privacy Policy from time to time. We encourage regular review.

Last updated: March 2026